
Have you guys canceled my account?
(Spoiler Alert: No)
Many of our phone calls and more than an occasional patron ask variations of the same question:
I was trying to (insert action here) and it said – voice rising questioningly -- my library card had expired?
Sometimes it is followed by the secondary question: Have you guys canceled my account?
Good news! Unless it has been a number of years since you have last used your library card, the answer is “no” – you are not canceled, just in a time out.
So what happened?