Public Service Policies

Homebound Services Policy

In order to ensure that all citizens of Cole and Osage Counties have access to basic library services, Missouri River Regional Library offers delivery of books and other library materials to patrons who are unable to visit a library facility due to illness or physical limitation.

Approved July 20, 2010

 

Regulations: 
Patrons must meet one of the following criteria to qualify for homebound service:
 
  • A permanent physical condition that prohibits a person from safely visiting the library.
  • A temporary health situation (medical leave due to surgery, etc.) that prohibits a person from safely visiting the library. Service will be provided until recovery is complete.
  • Residency in a nursing care facility, whether temporary or permanent.
  • Health conditions associated with the elderly that make a person unable to safely visit the library.
 

 

 

Guidelines: 
  •  A medical or caregiver’s certification may be required to receive homebound service.

 

Procedures: 
  • Outreach Services staff hold sole responsibility for delivering or mailing library materials to homebound patrons.
  • Outreach Services staff will, after an initial consultation with the patron, gather library materials for individuals based on their interests and special requests.
  • Materials are checked out on the patron’s library card.
  • Materials are delivered and picked up at the request of the homebound patron.
  • Under special circumstances, materials may be mailed to individual patrons by Outreach Services staff. Patrons are responsible for returning the material to the library through the mail or to a library facility or dropbox if the patron is not on a regular library delivery schedule.
  • Overdue fines are not charged to homebound patrons, but patrons are expected to have materials available for pickup and return in a timely fashion.
  • Homebound patrons are responsible for fees associated with lost or damaged items.

 

Reference Services Policy

The Reference Department of the Missouri River Regional Library provides access to information in print, electronic and other formats to meet the needs of our diverse community. Access to information is administered impartially and confidentially. Patrons may contact the Reference Desk in person, by telephone, mail, or email.
 
Approved July 20, 2010
 
Regulations: 
Reference services are available to all individuals who come into the library.
 
Patrons in the library receive priority service from reference staff over telephone patrons.
 
Intensive research requests may be charged an hourly fee or referred to an outside researcher.
 
Procedures: 
The Sunday Jefferson City News Tribune and the current issue are kept at the desk. To ensure prompt return, a library card or picture ID must be exchanged for the newspaper.
 
The Consumer Reports Buying Guide and the Consumer Reports issues themselves are kept at the Reference desk and do not check out. Patrons may take them from the desk to read or make copies.
 
The reference workstations are for database or Internet research only, and patrons wishing to browse the Internet must use the PCC workstations. Patrons abusing this rule will be asked to leave the reference workstations.
 

Meeting Room Policy

Regulations: 

  1. A meeting room application must be filled out completely and on file prior to first use of room.  Reservations may be made by telephone; however an application still needs to be completed and on file with the Library.  The individual initiating the request will be considered the official representative of the group and will assume responsibility for communicating meeting room regulations to the group.  Such individual must be at least 18 years of age.
  1. A $25 deposit is required for all meeting room use.  It will be returned if the meeting room is left in good condition.  Groups scheduling for multiple dates will be allowed to maintain a deposit on file.
  1. To provide an opportunity for all groups to use MRRL’s meeting spaces; groups are permitted to use rooms no more than once per month for regularly scheduled meetings.
  1. Meeting rooms may be scheduled for the current year.  Scheduling for the following year will open on December 1st.
  1. Meetings and programs must be free and open to the public, except meetings legitimately closed per state statue.  No charges, fees, collections or solicitations are allowed on Library property.
  1. The Library reserves the right to approve or disapprove any application at the Library Director’s discretion and limit the use of the rooms.
  1. Groups are responsible for their own room arrangement.  Tables and chairs can be found in the rear storage area of the Art Gallery/Multipurpose Room.  The Library has a limited number of tables in the meeting rooms.  Please consider this when setting up.
  • Groups are responsible for clean-up and must return all furniture to the rear storage area when their meeting ends.  If a violation occurs the group will no longer be permitted to use the room and the group’s deposit will be forfeited.
  1. Meetings must be over in sufficient time to clean-up and vacate the building by closing time.  No meetings, set-up, or clean-up may begin before or extend after regular library hours.
  1. The Library will provide no audio/visual equipment to outside groups.  The only exception is groups may use the projector screen located in the Art Gallery/Multipurpose Room.
  1. Groups may use their own audio/visual equipment in the meeting rooms and are responsible for their own technical support, extension cords, etc.
  1. The official representative of the group will be responsible for the orderly conduct of the group and for any damages to library property or equipment.  Everyone using the meeting rooms shall adhere to the Library’s Patron Code of Conduct policy and procedures.  
  1. The Library’s multipurpose room serves at the MRRL Art Gallery.  Under no circumstances shall anyone attending a meeting in said room touch or attempt to move any of the art on display.  Any loss or damage to an exhibit which occurs during a meeting shall be the financial responsibility of the organization and/or the individual reserving the room.
  1. A telephone for use by the public is not available in the meeting rooms.  Library staff will not accept telephone messages for persons attending meeting room functions.  A pay phone is located on the main floor.
  1. Tobacco use is not permitted in the Library or on its grounds.
  1. Food and non-alcoholic beverages may be served.  All food and drink must be kept in the meeting room.  Groups must provide all supplies and service pieces.  The group must request kitchen facilities when scheduling the room.  The kitchen must be cleaned and left in the same condition as found.
  1. The Library assumes no responsibility for any materials or items left on the premises.
  1. Use of the Library’s meeting rooms does not constitute endorsement by the Library of points of view expressed by the group.  No advertisement or announcement implying such endorsement or sponsorship will be permitted, including use of Library’s name or Logo.
  1. In the event of an emergency, the Library Director reserves the right to cancel meeting room reservations.  In the event of severe weather conditions, a group representative will be responsible for listening to local radio stations or checking the library’s website for closing announcements.  Groups will not be notified of Library closings due to weather.
  1. If a meeting is cancelled, please notify the Library as soon as possible.
  1. Missouri River Regional Library is committed to compliance with the Americans with Disabilities Act.  Reasonable modifications will be provided upon prior request.

Updated August 9, 2011

 

Procedures: 


 

Library Card Policy

 

Regulations: 

A valid MRRL library card is required for borrowing materials and using the computer center.  MRRL patrons must use their own library card to checkout materials or to use the computers.

The age requirement to obtain a library card without a parent or guardian signature is 18 years of age. Patrons age 17 and under must have a parent or legal guardian co-sign the library card application. Exceptions to this policy may be made at staff discretion for legally emancipated minors or married minors, upon presentation of proper documentation.

Interlibrary loan and MOBIUS services are available only to Cole and Osage County residents, non-resident taxpayers and to paying non-resident cardholders. Interlibrary loan and MOBIUS are NOT available to reciprocal card holders.

The card holder is responsible for all materials borrowed on their card. The card holder is responsible for all fines incurred on their library card. Fines are accrued at 20 cents per day, per item, with a max fine of $5.00 per item. All accounts are subject to be sent to our collection agency for fees over $25.00. There is a fee to replace a lost or stolen card, lost or stolen cards should be reported to library staff immediately.

Access to collections, library-sponsored programs and reference services are available to the public without a card.

Non-residents owning property in Cole or Osage counties may receive a library card upon presentation of a paid property tax bill for said property.

Residents of the following reciprocal library districts may receive a free MRRL card upon presentation of identification and proof of address as outlined in the procedures:

  • Daniel Boone Regional Library (Boone and Callaway counties)
  • Mexico-Audrain County Library District Scenic Regional Library (Franklin, Gasconade, Warren)
  • Heartland Regional Library (Maries & Miller)
  • Price James Memorial Library, Tipton and surrounding tax-supported library district
  • Wood Place Library (residents residing inside the city limits of California)

Persons residing outside the MRRL service area and not in the districts eligible for a reciprocal borrowing card may purchase a non-resident card for an annual fee. The fee will be based on the average tax contribution of MRRL residents and may change accordingly each year. Family members residing at the same address may share one non-resident card.

Students attending local colleges may receive a card upon presentation of proof of address and current student ID.Cards expire at the end of the academic term.

State legislators may receive a card for the length of their term of office.

Patrons residing at temporary shelters may obtain a special card with some limits. Privileges for this type of card are, full access to the Library’s electronic services, use of the Library’s Public Computer Center, use of the library’s online resources, limited ability to check out items. Patrons are limited to checking out two items at a time, patrons are not able to check out additional items in the case of fines. Patrons cannot place MOBIUS holds or Inter Library Loan requests. Patron’s card needs to be renewed every six months with proof of short term residence. Other temporary cards may be issued to temporary residents of the district at the discretion of the circulation supervisor.

Persons 18 years and older must provide proof of current physical address within the library district and a picture ID. Proof of address may include a valid driver’s license, voter registration card, checkbook, utility bill or rent receipt. If a patron does not have proof of current physical address a postcard will be mailed to the applicant who may then return with the postcard and receive a library card.

Persons 5 to 17 years of age may receive a library card with the consent of a parent or legal guardian. The application must be co-signed by the parent or legal guardian, who must present proof of residency as above. Identification for the child is not required, but both must be present to receive the card.

Internet Use Policy

 

Regulations: 

Parents are responsible for monitoring their child’s use of the Internet, including accessing the World Wide Web, chat, email and game sites.

Patrons age 18 and over may use the Library’s Internet resources within the guidelines of this Internet Use Policy and procedures set by library staff.

Patrons aged 12 through 17 require a parent or legal guardian to grant them permission to use the Internet in person.

Patrons under the age of 12 require a parent or guardian to be present with them at the computer at all times when accessing the Internet.

Each patron may use the Internet for up to 2 hours per day.

 

Guidelines: 

 Patrons must have a valid Missouri River Regional Library card to use the PCC. Non- patrons can get a guest pass at the Public Computer Center desk.

Patrons must provide your library card if asked.

The computers are normally available whenever the library is open, subject to periodic maintenance.

Patrons may not use your own software programs on the computers.

Patrons may not download programs from the Internet to library computers. You may download information to personal storage media (i.e. floppy disks, thumb drives, burnable CD’s, etc.) However, personal documents are not saved on the library’s computers.

Computer printouts are 15 cents per page for all copies made. Using the “Print Preview” function can avoid unnecessary copies.

The Missouri River Regional Library staff cannot configure personal computers. This is an unacceptable liability for the library and the staff member. We do not take any troubleshooting requests for personal computers, staff members cannot diagnose or correct a malfunctioning personal computer.

The Missouri River Regional Library staff cannot provide in-depth assistance in using personal devices (i.e. cameras, phones, mp3 players, etc) with computers, except in the case of using them with online library provided services or resources. (i.e. downloading of an e-audio book.)

 

Procedures: 

In compliance with CIPA, patrons aged 17 and older may request that library staff disable the Internet filter during his or her current Internet session.

Patrons may request a review of a blocked site by library staff for inclusion on the library’s “allowed” list of websites.

Library staff will set reasonable procedures for using the Public Computer Center computers and other electronic resources within the library, including setting time limits, printing costs, and penalties for violating the intent of this policy.

 

Inclement Weather and Other Emergency Closing Procedure

It shall be the sole responsibility of the Library Director to determine whether the library shall be closed due to inclement weather or other emergency. In the event of the Library Director’s absence, the Assistant Director will make the decision.

Approved July 20, 2010
 

Procedures: 
If the Director determines the library shall be closed due to inclement weather, he or she will notify all supervisors of this decision. It shall be the responsibility of each supervisor to notify all his or her departmental staff. In addition, notification of the closing will be given to local radio and TV stations.
 

Exhibits Policy

The Library offers limited exhibit space for personal collections of art or collectibles and for informational displays from civic and non-profit community organizations. In addition to the general display area, the library invites area artists to display their works in the library’s Art Gallery/Multipurspose room.

Approved June 18, 2002

Regulations: 

 

Guidelines: 

 

Procedures: 

The Public Services Manager is responsible for approving and scheduling exhibits and displays in the general display areas.

A staff committee is responsible for selecting all shows in the Art Gallery.

Confidentiality of Library Records

Patron circulation records and any record of use of library resources by specific patrons are confidential. Such records shall not be made available to anyone except pursuant to such process, order, or subpoena as may be authorized by law.

Approved June 18, 2002

Regulations: 

 

Guidelines: 

 

Procedures: 

 

Community Bulletin Board and Information Distribution

As part of its information mission and as a public service, the Library may allow for distribution of free hand outs, flyers or publications provided such distribution does not negatively impact the appearance of the Library’s public areas.

Approved June 18, 2002

Regulations: 

The Library may post information on the Community Bulletin Board on a space available basis.

Posted material must describe community groups, organizations or events that are non-profit, open to the general public, and intended to educate, enrich or inform.
Posted material must include the name of the organization sponsoring the information or event that is being publicized. Only one posting per organization may be displayed at any one time (except for Missouri River Regional Library sponsored events). All postings must be authorized by library staff.

Posting of notices or distribution of materials at the Library does not indicate Library endorsement of the ideas, issues, or events promoted by those materials.

The Library assumes no responsibility for any inappropriate use of posted information.

Guidelines: 

 

Procedures: 

 

Children In The Library

Service to children is a major focus of the library’s mission. Children are welcome to use the library at any time it is open. However, the library does not have a specific responsibility to care for, or to watch out for children left unattended in its facilities. Parent or caregiver is responsible for the behavior of their children; teachers are responsible for the conduct of their students while they are in the library for a class visit or tour.
Approved July 20, 2010
 
Guidelines: 

 Children under 12 must be accompanied by an adult at all times, with exception of special circumstances in the teen zone. Children under 12 are only to be permitted to stay in the Teen Zone at the discretion of Teen Zone staff. If staff should decide that circumstances permit those younger than 12 to stay in the Teen Zone, the child's behavior must be kept under control, and they must have an older sibling or supervising family member present.

Procedures: 

If unattended children are left at the library, parent(s)/legal guardian(s) will be notified to pick them up. If a parent cannot be reached, the police will be called to escort them to the police station to be picked up by parent/legal guardian.

Under no circumstances will a library employee or volunteer transport a child from library premises.

 

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